Government of India through its National e-Governance Plan (NeGP) has the vision to make all government services accessible to the common man in his locality, through service delivery outlets and ensure efficiency, transparency and reliability of such services at affordable costs. Various Mission Mode Projects (MMPs) at central and State levels have been initiated. To generate the confidence of citizens and business in these e-Governance services, it is required that these services deliver the value while using the ICT. If not conceptualise and implemented properly, citizens and the business will not be able to use the services and the risks may exceed the benefits of such services leading to frustration and loss of confidence in the whole system.
It is essential that in all such projects, the stakeholders requirements are understood and appropriately reflected while developing such solutions; government employees are trained, administrative procedures are appropriately re-engineered; strategic control of application and data is maintained during the operation. Further areas of challenge are the establishment of an SLA measurement and monitoring system and security of application and data to ensure privacy and avoid data corruption.
Benefits of e-Governance Conformity Assessment
To address all the above issues, it is required that e-Governance solutions be assessed for quality before deployment of such services and throughout later on.
The “Quality e-Governance” addresses three requirements :
- A Process model for acquiring IT systems and integrating them into Governance systems.
- Verification of solutions for ensuring conformance to the requirements (Conformity assessment)
- Validation of the system by ensuring user satisfaction